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Bite-Size Chunks of Wisdom

How Do Your Clients Describe Your Customer Service Experience?

Posted by Jackie Nagel, Synnovatia

Who hasn’t banged their phone on their desk while being rerouted through a tortuous telephone tree currently known as “customer service.” Press 3. Enter your pin. Follow with the # sign. Ugh!

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Tags: Business Success Goal Achievement Best Practices

What You Need to Know About Small Business Automation

Posted by Jackie Nagel, Synnovatia

It was early in my business when I realized I was repeatedly performing the same tasks. Frankly, it felt a bit like a scene from the 1993 movie classic, “Groundhog Day.”

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Tags: Business Success Goal Achievement Best Practices

The Small Business Benefits of a Disciplined "No"

Posted by Jackie Nagel, Synnovatia


Most entrepreneurs readily admit to being disciplined. In fact, for many it’s a badge of honor. After all, what else propelled you to your destination more than determination and discipline?

Yet, thumb through our calendars or peek through our browser history and one might think differently. Are we truly disciplined or, as my business coach put it, are we…

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Tags: Business Success Goal Achievement Best Practices

In The Absence of a Destination for Your Small Business…

Posted by Jackie Nagel, Synnovatia

I live in Los Angeles. No one, I mean no one gets into their car without a clearly defined purpose, destination, and directions – or at a minimum, Google maps.

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Tags: Business Success Goal Achievement Best Practices

The 10 Pieces Missing From Your Small Business Growth Plan

Posted by Jackie Nagel, Synnovatia

A crew of culprits exists within small businesses. They don’t discriminate. Regardless of size, industry, or specialization, they bring business growth to its knees. They cause sleepless nights, extended work hours, burnout, and stress. The wrongdoers? The missing pieces of the growth plan.

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Tags: Business Success Business Planning Business Growth

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Brooke Billingsley

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Synnovatia is a strategic coaching firm that is detailed and knowledgeable about business. i have a small business that grew from $150K to $750K because of the goal setting and resources that Synnovatia provided. It saves me years of learning on my own.

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