How Being “Old School” Helps Your Small Business Succeed

Innovation has dramatically changed the business environment. Technology has made information more accessible. Globalization has increased competition. We’ve moved into an age of instant gratification that has shortened the period over which success is measured. If a client can’t get the right answers from you immediately, they get it elsewhere. Yikes!

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What Every Small Business Owner Needs to Stand Out in a Crowd

 Advancements in technology have leveled the marketing playing field for small business owners. Although it’s more affordable for small businesses to market their products/services along side larger enterprises, the marketplace is changing and is crowded. Subsequently, there is little elbowroom for your potential audience to hear your marketing message.

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Dealing with Difficult Clients: The Only Strategy You Need

 Difficult clients. You know the one (or ones) I’m talking about. Your receptionist answers the phone, politely places the caller on hold and says, “So and so is on the line for you.” It’s when you say, “Ack! I don’t want to talk to him/her” that you know you have a difficult client on your hands. What you do next is critical — for your sake, as well as your client.

Difficult clients, or “D-listers” as one of my clients calls them, share these characteristics:

  • Have unrealistic expectations
  • Don’t respect or value your work
  • Insist on the lowest rate possible
  • Require a lot of hand holding
  • Demand and drain your time and attention (and not in a nice way)

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