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There’s a curious similarity between client acquisition and growing vegetables. Like planting sprouts and seeds in hopes to take part in the full bounty of vegetables, entrepreneurs perform a very similar action when acquiring new clients. And, like gardening, our efforts often produce unexpected surprise.

client_acquisition_garden

Farming in the Dell

Having grown up in farming country, I had a front row seat to the complexities of planting and harvesting. My grandmother’s farm, famously known as the IDeal Farm, was the epicenter of a variety of farming activities.
 
From furrowing, planting, fertilizing, and growing a variety of grains, the hands of every available grandson and granddaughter was needed. And, when it came to time to harvest, a “thrashing crew” appeared to assist.
 
With the large number of “hired hands” to feed, the farm was the “ideal” place to produce a bountiful vegetable garden to feed everyone. As an urban farmer, I continue to employ my gardening prowess.
 
What recently happened amazed me!

Late Bloomers 

I planted a variety of vegetables last summer. Even though I had missed the ideal window for planting, I enjoyed a nice harvest of several vegetables including green beans, cucumbers, peas, swiss chard, and bok choy. It was fabulous!
 
After several weeks, the growing season ended. Then, this happened…
 
Following a well needed, albeit small amount of rain in southern California, seeds germinated from the earlier planting season. Carrots, bok choy, peas, and swiss chard seeds, planted 5 months earlier, began producing. Shocker!

Be Patient With Client Acquisition Seeds

My “late blooming” veggies were a good reminder of our lead generation and client acquisition efforts as entrepreneurs – and how they produce.
 
We plant, and nurture our marketing seeds. After a short time, we harvest the bounty of our efforts. When the immediate yield is less than expected – or anticipated – it can be discouraging. As evidenced by many a vegetable garden, it doesn’t mean that lead generation efforts weren’t productive.
 
Seeds planted – on a farm, in a garden, and in business – continue to incubate. Take time. Be patient. And, allow your efforts to yield results.

“If a tree falls in the forest and no one is around to hear it, does it make a sound?” That’s a philosophical question that’s been asked in seriousness – and jest – throughout the ages. A similar question related to your blog might sound like this…“If a blog is published and no one is around to read it, does it make an impact?”
 

I think we all know the answer.

 Don’t Keep Your Small Business Blog a Secret
 
Everyone knows the many benefits of small business blogging. (If you’re not certain, you can read about it here.) Despite that, it can be difficult to know what to do after you hit “publish.”
 
There are many reasons people are reluctant to share their valuable content. Some of the more common arguments that we hear are:

  • Lack of belief in the value of the information
  • Fear of failure
  • Concern over what others may think
  • Anxiousness over stirring up controversy

By far, the most widespread cause of sharing reluctance is the uncertainty of what to do after you hit “publish” (besides sit back and admire your work). This is where a content delivery system fits in.
 
Spread the Word About Your Small Business Blog
 
Your business is unlike any other. It has its distinctive mission, vision, values, and strategies that are unique to you. That’s why a content delivery system developed exclusively for you and your small business is vital.
 
With that in mind, consider your responses when creating your organizations content delivery system:
 

1. List the current platforms available for distribution. Don’t panic. You likely will not use all of them to distribute your content (like you are currently doing).  However, you don’t want to leave any stone unturned. Be sure to include your social media platforms, guest blog sites, newsletter articles, slide share, webinars, etc.
 
2. Identify the resources you have available. Two things that every content delivery system needs to succeed are time and talent. (Click to Tweet) Whether it is your time, or that of others (i.e. staff or strategic service providers), consider the amount of time available to delivery your content once it’s published. Next, think through the talent that is accessible to distribute your content with an approach that produces results.
 
3. Give each platform a score. Using a simple 1-100 system, rate the effectiveness of the distribution platforms available. For instance, a platform that is more likely to reach your buyer persona, or those already producing results, may net a higher score. The scoring system, although it may seem unnecessary, adds an element of objectivity to the development of your content delivery system. It makes it much easier to say “no” when you really need to, especially in light of the volume of time and talent to be had.
  
4. Allocate your resources. Based on the amount of time and talent documented, allocate your resources throughout your top scoring platforms. Don’t worry about trying to stretch your assets across all available platforms. When sharing content, it’s better to focus on what is working rather than spread your resources thinly and dilute your efforts…and results. (Click to Tweet)

Be brave. Be bold. Don’t keep your small business blog a secret any longer! Develop a content delivery system that gives you the confidence of clarity and focus of what to do after you hit “publish.”


Do tell! What’s your content delivery secret? 

Small business networking, whether conducted online or offline, is the lifeline for new business during the core business development of your business. It’s how you take your organization from one stage to the next. In fact, it’s much more than showing up and shaking a few hands or liking a few pages and commenting on status updates. The real success from small business networking is found in how you treat your network.  

Business Networking with the Law of 250

Years ago I heard one of the most intriguing stories about networking. It demonstrates the importance of “who you know, not what you know,” when it comes to small business networking. (Click to Tweet)

As the story goes, Joe Girard, recognized as the world’s greatest salesman by the Guinness Book of World Records, stumbled across a most interesting fact about people and the scope of their influence.

While attending a Catholic funeral, he noticed “mass cards” being distributed to attendees. The cards were designed to memorialize the departed. Out of curiosity, he asked the mortician how he knew the number of cards to print. According to the mortician,  it was a matter of experience. After counting the number of signatures in a memorial book, the mortician observed a pattern. The average number of attendees at one’s funeral was 250. Therefore, 250 mass cards were routinely printed for each funeral.

Another time, while Joe and his wife were attending a friends wedding, Joe asked the caterer how they determined the number of people to prepare for. (Obviously, this was before RSVP cards were invented.) The caterer remarked that they routinely prepared for 500 people – 250 from the bride’s side and 250 from the grooms side of the family.

Notice a coincidence?

Don’t Dis Your Small Business Network 

Whether your networking efforts take you face-to-face with a group of professionals or browser-to-browser via a social media platform, it’s important to pay attention to Girard’s Law of 250. Although you meet someone that may not perfectly match your buyer persona, they have tremendous influence over an average of 250 unique individuals – many of whom may be your next new clients!

Consider this…If you treat one person rudely or in a way that leaves them feeling dissatisfied, ignored, or upset, you have just lost a potential for 250 new clients. Yowsa! That leaves an indelible mark on your business.

On the other hand, treat your network, and its connections, with respect, consideration, appreciation, and courtesy and watch your small business grow…exponentially.

Running a business is not for the faint of heart. Besides being a masterful juggler, as a small business owner, you are likewise your sales and marketing department. Confirming if you’re an “innie” or an “outie” is fundamental to acquiring the clients you want to grow your business.
 
The Changing Behavior of Your Buyer
 
Marketing has taken a major turn in the last two decades. The introduction of social media platforms and the explosive growth of blogs are altering buyer behavior.
 
More and more buyers prefer to research – if not shop – online. Even when buying local (i.e. face-to-face), 57% of buyers have done their homework on you – and your competitors – before they walk through your door. 

Some buyers turn to the Internet using key search terms. In fact, 71% of buying decisions made in the United States start with Google. (Click to Tweet)
 
One study reported that 59% of buyers turn to their colleagues and friends for recommendations. And, get this! Research conducted by Chadwick Martin Bailey and iModerate Research Technologies found that consumers are 67% more likely to buy from brands they follow on Twitter, and 51% more likely to buy from brands followed on Facebook. (Click to Tweet)
 
What does this have to do with whether you’re an “innie” or an “outie”?
 
Absolutely nothing! Actually, that’s not completely true.
 
Sell it Your Way
 
The behaviors of today’s buyers indicate that an online presence is not only nice to have, but a “must have,” in order to be considered as a relevant choice by your potential consumer.
 
But, like Burger King when they launched their “Have It Your Way” campaign in 1974, regardless of how the buyer prefers to buy, it’s important to your success – and that of your enterprise – that you network in a way that fits your style.
 
A case in point is a shiny, new entrepreneur who recently attended a major industry symposium. With three (3) floors of exhibits staring her down, she hit the exhibition hall making friends and influencing prospects at every turn. She’s an “outie.”
 
As an “outie,” more commonly known as an extrovert, being in close proximity with others energizes her. She’s genial, friendly, and unreserved. However, despite the trends in online buying behavior, if our “outie” remains pent up alone in her home office for too long , she becomes easily bored and begins to “fade” away – along with her confidence and optimistic future. 
 
An “innie”, or introvert, on the other hand, finds that being around people for long periods of time is exhausting. Being out and about among throngs of people, like our “outie,” is likely to drain the “innie.” (Good luck trying to get her to attend the next face-to-face networking event!)
 
“Innie’s” turn in to recharge and/or energize themselves. Smaller, more intimate settings are much more up their alley. Often, “innies” communicate better in writing than in person, which makes them excellent candidates for an inbound marketing strategy to acquire new clients.
 
Regardless of the latest trends toward an inbound marketing strategy, it’s important to your success to honor yourself when choosing your lead generation strategies.
 
Learn to network, sell, and grow your small business your way. If you’re an “outie,” get out of your office and meet your potential clients.  If you’re an “innie,” let’s chat on twitter. 


Are you an “innie” or an “outie” in your small business? (Click to Tweet)

What entrepreneur doesn’t scratch their head in bewilderment trying to figure out how to drive more traffic to their website! When properly satisfied, we know the volume of website traffic influences lead generation and, if done right, the number of new clients. And, aren’t new clients what you’re ultimately after? 
 
After 18 years in entrepreneurship, I’ve seen it all – and done it all. Our lead generation tactics have ranged from delivering presentations, participating in networking organizations, and serving on a Board of Directors. You name it; we’ve likely done it. After all, isn’t that what entrepreneurs do to grow their business? Of course!
 
Nothing – and I do mean NOTHING – has been more successful than blogging for our business to achieve our goals.

Blogging Fits Today’s Buyer

Today’s consumer has developed some intriguing buying behaviors.
 
70% of buyers prefer to get to know a business through (blogs) articles rather than ads. (Click to Tweet) and, 57% of a typical purchase decision is made before a client ever speaks to a business. (Corporate Executive Board)
 
With 329 million people reading blogs, it’s a given – blogging rules! (Click to Tweet
 
Small businesses with 1-10 employees see the biggest gains in traffic when posting more blogs. (Hip! Hip! Hooray!) In fact, companies that increase blogging from 3-5 times per month to 6-8 times per month double their leads. (Click to Tweet)
 
Looking to double your web traffic? Bump your total number of blog articles from a total of 11 to 50 posts and enjoy the ride!
 
Astounding – and a bit unbelievable – isn’t it.
 
Bringing Blogging Home
 
In January of 2014, Hubspot challenged its clients to blog for 30 consecutive days. I thought they were crazy…until I accepted the task. (You can read about the results in A Funny Thing Happened During the 30-Day Blogging Challenge…and Other Delightful Results.)
 
After netting such great results, we dared ourselves – and our colleagues – for a repeat performance of the 30-day blogging challenge.
 
It wasn’t without its annoyances (i.e. blogging on weekends) however the pay off was worth every irritation. Check out these outcomes:

  • Website sessions increased 41%
  • Unique users increased 29%
  • Page views increase 43%
  • Average Session duration increased 42%
  • Bounce rate dropped 3%

 And, wait for it… 

  • Number of leads increased by 92.5%

2015 will be an influential year for content and blogs are the most valuable content type for marketing. Are you ready? 
 

When it comes to gaining clients for your small enterprise, there are two approaches from which to choose. You can “push” your message at your potential buyer with traditional marketing methods, or provide helpful information to assist with their buying decisions and “pull” them your way. Which approach is best for you? Well, that depends…
 

Does Your Small Business Push or Pull? 

The “push” approach to marketing your services thrusts your offerings before your potential clients. In a word – it’s risky! (IMHO)
 
The drawback with “push” is that your buyer is likely not in the market for your service at the moment you have your “push on.” You gamble that potential new clients won’t be irritated by the interruption that “push” marketing creates, and ignore all future offerings. Opportunity missed!
 
“Pull” technology, on the other hand, is based on the principles of attraction. It works like a magnet by attracting potential clients to your business. What’s even more compelling is that it taps into how the consumer of today wants to buy.
 
Why We Recommend “Pull” – The Numbers Never Lie
 
With the emergence of mobile devices and social media, consumers rule! In fact, 73% of consumers say positive customer reviews make them trust a business even more (and increase from 58% in 2012)
 
In a study conducted by Quirk’s Marketing Research Media, 79% of study respondents report checking an online review before making a purchase.
 
57% of a typical purchase decision is made before a client ever talks to a provider. (Corporate Executive Board) Information rules!

In 5 years, Target Marketing tells us that clients will manage 85 percent of their relationship with a service provider without ever interacting with a human. (Yikes. I may be unemployed!)

Each month, 329 million people read blogs. (Is your blog one of them?) In fact, according to NewsCred, 70% of buyers today prefer to get to know a business through (blogs) articles rather than ads. (Click to Tweet)
 
Long Live Small Business Blogs!
 
Research conducted by Hubspot on the State of Inbound 2014-2015 revealed that those who blog are 13X more likely to net a positive return on investment. Isn’t that what we’re all after? In fact, 84% of inbound (i.e. pull) marketers – compared to 9% of outbound (i.e. push) marketers – suggest that blogs and social media are rising in importance. (Click to Tweet)
 
Why?
 
That’s where leads – your future clients – are found! Or, more accurately, that’s where your future clients will find you!
 
Plus, leads acquired by “pull,” or inbound strategies are less costly than those acquired from “push,” or outbound practices. Anyone who has every attended a face-to-face networking event, or joined a chamber knows how costly it can be…especially when you include your soft costs (i.e. your time).
 
Leverage Your Blogging Efforts
 
Now that you’re wholeheartedly on board with blogging, you want to leverage your time and energy. According to MarketingProfs.com, adding sound scientific data to your blogging efforts elevates the return-on-investment. Here’s what they have to say:

  • 87% of blog articles are posted during the week with the primary days being Tuesday and Wednesday with the peak posting time between 11 a.m. – 12 p.m. ET (Eastern Time)
  • 13% of blogs posted on weekend actually had more social shares with the peak social sharing time of 9 p.m. – 12 midnight ET. The greatest engagement on social media, however, occurs between 10 p.m. – 11 p.m. ET with spikes between 4-6 a.m., 7-8 p.m., and 1-2 a.m. ET.
  • Blog titles with 60 characters receive the most social shares
  • Blog posts with a question mark in the title had many more social shares

Now that you know the kind of return gained from your blogging prowess, are you ready to “pull” a few clients your way?

business growth through social media

Most of us enjoy using social media during our personal time. But what happens when social media spills over into the workplace? Your small business suffers for every minute an employee uses social media during working hours. After all, you’re paying them to do a specific job, not to correspond with friends—or worse, posting comments that actually disparage your company.

A social media policy doesn’t just protect your small business. It gives your employees guidance on how they should behave—and not behave. For example, misuse of company logo, disclosure of trade secrets, racially offensive social media posts, sexually harassing posts, etc. Creating a clear-cut policy lets your employees know what behaviors are acceptable and what behaviors could result in disciplinary action up to termination.

Unfortunately, many small business owners often neglect the importance of implementing a strategy for managing social media in the workplace. They often assume that a small handful of employees couldn’t possibly harm their reputation, but it only takes one ill-advised post to damage your good name.

If you don’t have a social media policy yet, here a few reasons why you should consider creating one.

Loyalty

You pay your employees and provide them with stability, so shouldn’t they be loyal to your small business? If they’re making derogatory remarks toward your business on social media, they should be terminated for their disloyalty. Even if a post is made on the employee’s own computer on his or her own time, you may have legal grounds to terminate them. Be careful, though, that you don’t violate the National Labor Relations Act (NLRA) which protects employees who discuss the terms and conditions of employment with others.
 
Social Media Impact

Many employees don’t realize the impact social media posts have on the public (and your potential customers). Just one negative post can lead to lasting damage to your brand, so you need a social media policy that identifies the risks of negative remarks.

Guidance

Your employees are not mind readers. They need specific guidance that tells them what they can post and, most importantly, what they can’t. Be specific and give examples of what isn’t acceptable. Being vague could mean that you don’t have a legal right to terminate, even if you feel the employee posted inappropriate comments.
 
FTC Considerations

Social media policies don’t have to just focus on the negative; they should focus on the positive comments, too. When employees promote your business via social media, they are required by the Federal Trade Commission to disclose their relationship to you. Not doing so could violate advertising policies with the FTC.

Wasted Time

Productivity suffers when employees use social media at work. As a small business owner, you can’t afford to have employees spending their time on personal business. As long as they’re on the clock, they need to be focused on your business.

HR and Social Media

When you’re looking at a potential hire, do you look at their social media profiles? There is a fine line between what you can use via social media as a consideration for hiring. For example, you cannot use a potential employee’s political standing, religion, or sexual orientation against them.

Protect Your Small Business

Social media policies protect everyone—not just your small business. They prevent human resources disputes, ensure your reputation isn’t damaged, improve revenue due to increased productivity, and even keep your employees from violating federal law.


What are you doing about social media in your small business?

Social media underscores the ability of small businesses to reach out and connect with others around the globe. It fosters an exchange of cultures and ideas that help further innovation. With 2 billion social media users (as of August 2014), it leaves one scratching their head as to the best connections to advance your business objectives…and not waste your time.

Connections are valuable to your business, particularly in the early years when working hard to establish your reputation. Many small business owners are willing to accept and/or connect with anyone who asks. That’s certainly one way of working your social network.
However, with the explosion of social media users and platforms, it’s worth exercising discernment to make certain the network you develop is an asset to your enterprise.

To Connect or Not Connect

Ahhhh, that is the question, isn’t it. Regardless if it’s an invite, follow, like, or if thrown into a circle, we desire one thing – to establish a meaningful business relationship that is of benefit to both parties.

To ensure you’re making beneficial connections, follow these straightforward guidelines:

1. Validate their legitimacy through a profile picture or company logo on their company page. No creepy shadow pics, please.

2. Be familiar with the size of their network. Someone once said that an average of 250 people attend a wedding or funeral. This would indicate the approximate scope of an individual’s family and immediate friends.

When connecting with others, make sure they have more than 250 likes, followers, or connections to corroborate that their network extends beyond their immediate circle of influence.

3. Confirm the completion of their summary or profile on their social media platform.

And, the most important guideline of all –

4. Make certain they fit your buyer persona. A good connection is one that matches the demographics and psychographics identified in your persona. They are in the geographic area of your choice. Their position matches that of your decision maker. Even their likes and areas of interest align with your persona.


Whether you’re the connector or the connected – the like or the liker – the follower or the followed – these parameters ensure you’re surrounded with those most likely to be a fit for your product and/or service.


What are some of your connecting strategies?

When I began blogging in March of 2010, I was uncertain of a few things – the most prevalent was what, if anything, was of value to share. The one thing I was convinced of was my desire to support entrepreneurs in their quest to succeed. Little did I suspect an honor of this magnitude – selected at one of the Business Blogs to Watch in 2015.
 
The Sprouting Entrepreneur

My Dad became an entrepreneur late in his life. I spent my childhood surrounded by farmers, not commonly referred to as entrepreneurs, but as hard-working and risk-oriented as any entrepreneur I’ve ever known.  My drive for freedom and flexibility germinated my path to entrepreneurship.

When I launched my strategic coaching practice, my passion – and compassion – was for the small business owner.

At the time, it was if small business entrepreneurs – those with fewer than 25 employees – had little value. There was minimal information available to help the small entrepreneur launch, run, and grow their enterprise to the level of their choosing. It was as if the small entrepreneur – and their contribution to the economy – were ignored, disrespected, and minimized.

Little has changed today despite the fact that there were 22 million U.S. businesses classified as nonemployee businesses in 2010 (the latest year for such figures).

Solo and micro entrepreneurs (those who employ less than 10 people) add tremendous value to the economy. They’re an important source of competition in our global economy. They create jobs, enhance income, and add tremendous convenience to the economy. In fact:

  • Over half of all the solo and micro enterprises are owned by women.
  • Solo and micro businesses employ 52% of the private workers with the largest proportion being younger, older, women, or part-time workers.
  • Solo and micro entrepreneurs provide 80% of the net new jobs.  Sixty-seven percent of all workers received their initial on the job training from owners of small enterprises.
  • Solo/micro businesses are home-based 53% of the time and franchises three percent of the time
Despite the magnitude of these statistics, the Small Business Administration, Fast Company, Fortune, and Inc. continue to cater their information to the small entity of 100 employees. That’s hardly small!
 
Business Blog to Watch in 2015

Earlier this month, Cindy DiMarini of Broadview Networks, a leading VoIP and cloud communication provider, contacted us as a potential contender. Never wanting to lose a race because I didn’t enter, I provided the information requested.

Imagine my surprise when notification was received that we were voted Business Blog to Watch in 2015.

Read what Cindy had to say about the selection:

“We had about 175 blogs nominated for the award and we selected 31 winners.  We felt that all of these blogs displayed a tremendous amount of expertise and commitment to writing informative articles in their respective niche.  We wanted to find blogs that business owners can frequent in 2015 to help grow their business, whether it be about managing employee benefits or driving more sales.  

We felt that your blog, focused on grow strategies, is perfect for inclusion in this category and you frequently are updating the blog with extremely relevant content.  Any business owner could learn something by spending 5 minutes on your blog, and that’s what is most important.  You are writing about tangible ideas with actionable goals, that’s essential for business owners in 2015.” 
 
You’re Making Us Blush
 
This is a very humbling experience. However, it’s the reason for Bite Sized Chunks of Wisdom – to provide practical tips, tools, and actionable advice that any of the 22 millions nonemployee organizations can employ to grow their enterprise with less stress and greater profit.

So the honor of one of the Business Blogs to watch in 2015 really goes to you – the small business entrepreneur. You’re the one in the trenches, toiling day after day to carve out a living for your family using your limited resources in a way that would put Donald Trump to shame!

And, if there was one suggestion we would make it would be to become the Business Blog to READ in 2015.

small business marketing

It’s always a treat to strategize with an entrepreneur to grow their small business, regardless of the number of years in operation. However, this client, after 5 years in business, garnered results dramatically different from anything they previously achieved. They closed 100% of their sales meetings resulting in four new clients from four sales meetings! How did they do it? They shifted into benefit speak! Most entrepreneurs are masters of their craft. They have conquered a skill-set within a knowledge domain that is of benefit to those less knowledgeable, or skilled, in the same arena.

For example, if your specialty is accounting, you likely have a web designer that nets you a better result than if you designed your own website. Subsequently, as an accountant, you have an in-depth understanding of tax laws that enhances the financial decisions of the web designer to help them cut costs, save money, and improve cash flow.

It’s safe to say, few entrepreneurs launch with the domain knowledge needed to start, run, and grow a business.  That’s what we learn through trial and error, right?

Change What You Talk About

small business marketingMost entrepreneurs speak with clients about what they know best – the features of their products or services. In fact, that’s what this client learned during a strategic coaching appointment.

While discussing the elements important to scaling their business, we landed on a discussion about the features and benefits. After a brief discussion, it was apparent that “features” dominated their conversations with potential clients. This explained why their closing rate was good…and would benefit from some improvement.

After a bit, we dug deeper to understand how their robust service features helped grow their client’s businesses. There was “gold” to be mined in their features!

By “slipping into the shoes of their client,” we unraveled each feature of their service to understand what it ultimately meant to their buyer. With each feature, we queried “what’s in it for me.” And, with each response, we countered with, “so what – big deal.” Finally, we arrived at the central benefits of their service – the ones that their buyers would act upon.

Learn to Sell What Buyers are Buying 

In a nutshell, features are about you; benefits are about your client. Benefits are the primary reasons clients buy. Benefits are the ultimate result – or results – that your buyer seeks…and wants to buy!

Consider this: when chatting with a potential service provider, what is it you most want to hear? Do you want to endure a lengthy conversation only to walk away guessing how their service will solve your problem? The answer is emphatic NO!

What do you think your potential client wants to hear? That’s right! Your buyer wants to hear about the results your service provides. Thus, when they walk away from what will be an enlightening, exciting, and uplifting conversation, they can rest assured they know exactly what’s in it for them.


Are you ready to shift into benefit speaking and do what this organization did – get more clients? Be sure what you’re selling is what your buyer is buying.

Core Business Assessment

Testimonial

Brooke Billingsley

Vice President
Perception Strategies

Synnovatia is a strategic coaching firm that is detailed and knowledgeable about business. i have a small business that grew from $150K to $750K because of the goal setting and resources that Synnovatia provided. It saves me years of learning on my own.

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